Last summer I decided to “bite the bullet” and purchase an immediate response system (clickers) for my classroom. The software that accompanied the system was very easy to download and install on my personal computer. I did a few successful practice runs with some remotes and was ready to implement this system in my classroom.
I tried installing the software on the school laptop but only two of the three components were installed. I closed all programs, checked the available disk space, installed an updated driver for the system and use a different version of the software before I made several unsuccessful attempts. I deduced that I did not have enough administrator privileges (permission) to install the software. The technology facilitator gave me access to an account that would allow for me to install the software. I had a few lessons and then the software stopped acquiring student responses. I noticed many USB port conflicts that got worse the more I disconnected the system and restarted or rebooted the laptop (just in the event that the software was not responding). The software recorded student responses during a practice but fail to do so during class time. This time nothing I did would work.
I resorted to the company support. I was walked through several scenarios and I managed to solve the USB conflicts. The software stopped working after two lessons. I tried the previous solution before calling for support again. After spending time troubleshooting with the software developer, it was discovered that the USB conflicts resulted because the acquisition module cannot function simultaneously with another module. The solution was to load the operating module that “activates” the remotes; close this module and then open the acquisition module. Consulting support earlier would have really spared me the frustration and wasted time. I learned that being technically inclined can be a obstacle in trouble shooting because we tend to believe we can solve it all. Friendly help is out there; use it!
-Ingrid
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"I learned that being technically inclined can be a obstacle in trouble shooting because we tend to believe we can solve it all."
ReplyDeleteIsn't that the truth! I know where you're coming from on this. I also believe that past experiences with support (waiting forever, not really being helped, etc.)can cause us to attempt everything possible and use the support as a last resort. Some companies are better at providing it than others.
Another thing you brought up about having administrator access to classroom computers is an issue for many educators. It is frustrating when you don't have complete control of your computers. Some of the access limits is understandable, but how much does this prevent educators from using technology to enhance learning?